How can we help?

Yes. Cue is a music player first: search, library, queue and Now Playing all work on your device alone. Sonos is optional — turn it on in Settings ▸ Sonos ▸ Use Sonos Speakers whenever you like.

• Apple Music — the catalog, your library, and Apple’s live radio stations
• Plex — your server, at home or remotely
• Subsonic — Navidrome, Airsonic, Gonic and any Subsonic-compatible server
• TuneIn — live radio
• Files — a folder of music on your device or in iCloud Drive

Every service in Cue must play on your device and on a speaker. Spotify, Tidal, Deezer, SoundCloud, Pandora and Sonos Radio only let a Sonos speaker play their music, so they could never work on your iPhone. Rather than offer half a service, Cue leaves them out.

Open Settings ▸ Services, choose Subsonic, and enter your server’s address, username and password. Your password stays in your device’s keychain. Songs play straight from your server, on your device or on Sonos.

1. Make sure your device is on the same Wi-Fi network as your Sonos system.
2. Allow Local Network access for Cue in Settings ▸ Privacy & Security ▸ Local Network.
3. Open Settings ▸ Sonos ▸ Connectivity in Cue. Under Can’t find your speakers?, enter a speaker’s IP address (shown in the Sonos app under Settings ▸ System ▸ About My System) and tap Connect.

Cue remembers every system it has connected to, S1 and S2 alike. Switch between them under Settings ▸ Sonos ▸ Households.

Yes. Connect your iPhone to your car and open Cue on the car’s screen.

• Recents — what you played last
• Library — Apple Music, Plex, Subsonic and your files, starting with your playlists
• Downloads — what’s on your iPhone, ready with no signal
• Radio — local and trending TuneIn stations, and Apple Music radio

Now Playing has Up Next, shuffle and repeat. In the car, music always plays from your iPhone, never on Sonos.

Cue on Apple Watch plays Plex and Subsonic songs downloaded to the watch, so you can leave your iPhone at home. Sign in to Plex or Subsonic in Cue on your iPhone first; the watch uses the same sign-ins.

• On your iPhone, choose Add to Apple Watch from an album, playlist, artist or song’s menu.
• On your watch, browse or search your library in Cue and add it there.

The watch downloads the songs from your server itself. To see or remove what’s on it, open Settings ▸ Storage ▸ Apple Watch on your iPhone. If Cue isn’t on your watch yet, open the Watch app on your iPhone and install it under Available Apps.

Apple Music doesn’t let other apps play its music on Apple Watch, so it stays on your iPhone.

While your watch is connected to your iPhone over Bluetooth, watchOS sends its downloads through the phone, which is slow.

1. Open Downloads ▸ Fast Download in Cue on your watch.
2. Turn off Bluetooth in your iPhone’s Settings app. Control Center leaves the watch connected, so it has to be Settings.
3. Keep Cue open on your watch. It downloads over its own Wi-Fi, and tells you if it’s still going through your iPhone.

If you leave the app, the rest of the songs keep downloading in the background, more slowly.

Cue needs the Media & Apple Music permission, which iOS sometimes resets after an update.

1. Open Settings ▸ Privacy & Security ▸ Media & Apple Music.
2. Turn Cue on — or off and on again if it already is.
3. Quit Cue fully and open it again.

Email hi@cue.dance with the Support link at the bottom of Cue’s Settings — it fills in your app version for you. A screen recording of the problem helps more than anything.